Support 🐾

We're happy to help.

Questions, feedback or trouble with DogWOW? Write to us. We read every mail and answer as fast as we can. It helps if you tell us your phone model, whether you use iPhone or Android, and what you saw on screen. The app itself speaks 34 languages, so tell us which one you use if something reads wrong.

Subscription, trial and payment

How does the free trial work?

The download is free and starts with a 3-day free trial that unlocks the bark translator, the AI trainer and every sound. If you don't cancel before the trial ends, the subscription starts and renews automatically. Apple and Google handle the billing, so the charge appears on your App Store or Google Play account, not on a DogWOW invoice.

How do I cancel my subscription?

Cancelling always happens in the store, not in the app. You keep access until the end of the period you already paid for.

iPhone: Settings → tap your name → Subscriptions → DogWOW → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → DogWOW → Cancel.

Deleting the app does not cancel a subscription. If you can't find the entry, check whether you subscribed with a different Apple Account or Google account.

How do I restore my purchase?

Open DogWOW → Profile → Settings → "Restore purchases". Use the same Apple Account or Google account you bought with. This is also the way to get your subscription back on a new phone. If nothing comes back, check in your phone settings which store account you are signed in with, then try again.

Can I get a refund?

Refunds are handled by the store, because the store took the payment. On iPhone use reportaproblem.apple.com, on Android use the Google Play order history. If something went wrong on our side, write to us and we'll help you word the request.

Using the app

Why doesn't the bark translator answer?

Work through this list. It solves almost every case.

• No bark, no translation. DogWOW answers only when it hears a real dog bark and tells you when nobody barked or when a human imitated one.
• Microphone permission. iPhone: Settings → DogWOW → Microphone. Android: Settings → Apps → DogWOW → Permissions → Microphone.
• Internet. The translation is generated on our server, so the phone needs a working connection.
• Distance and noise. Put the phone down a step or two away from your dog, away from a television or a busy street.
• No dog nearby? Try an example bark, or use the doorbell sound to gently nudge a real one.

My dog doesn't react to the sounds. Is that normal?

Yes. Every dog reacts differently and some not at all. The effect comes from novelty, so try a different sound, play it only two or three times and leave a day or two in between. Keep the volume moderate and stop if your dog looks away or leaves the room.

Is DogWOW safe for my dog?

The volume is capped automatically to stay comfortable for sensitive dog ears. Hold the phone at a normal distance, never against your dog's ear. DogWOW is a fun app and the translation is a playful estimate with a wink, not mind reading and never a diagnosis. For anything about health or behavior that worries you, please see your vet.

Can I change the language?

The app speaks 34 languages and follows the language of your phone, including the answers from the bark translator and the AI trainer. Change the language in your phone settings and restart the app. The switch covers the interface, the AI trainer’s answers and the sentence the bark translator writes.

Account and data

How do I delete my data?

Most data is stored only on your device, so deleting the app removes it. Bark clips used for a translation are stored pseudonymously for 180 days to improve the translator, never under your name. If you signed in, you can delete your account and everything stored with it right in the app, or ask us to do it: see Delete your account and data.

Do I need an account?

No. DogWOW works without one, and you can subscribe without signing in. A login is optional and only helps you move your purchase to another phone. You can sign in with Apple, with Google or with a one-time code sent to your e-mail address, and you can delete the account again at any time.

Still stuck?

Write to contact@dogwow.app with a short description and a screenshot if you have one. No question about DogWOW is too small.